Every company that partners with Knock receives a dedicated, secure, and private workspace to manage all chats with leads who send you messages.
What Can I Do in This Workspace?
- Receive Notifications: Get Slack notifications for any new lead who sends you a message.
- Access Lead Information: View comprehensive details about each lead, including their company name, size, industry, and engagement activities on your website and in Slack.
- Engage in Conversations: Decide to join specific channels and be part of the conversation with leads.
Why Is This Workspace Private?
This workspace is exclusive to your go-to-market team members who have been invited. Your leads are not added to this workspace. Instead, you will chat with them through Knock's Omni-channel technology. This setup allows you to communicate freely, share comments, and send company information within the team.
Additional Features of This Workspace
- Customizable Customer Profiles: Choose how your customer profile appears when chatting with leads.
- Invisible Mode: Join buyer channels and read messages without the buyer knowing you have joined.
- Team Collaboration: Chat with your go-to-market team members.
- Notes and Action Items: Add notes and action items in Slack conversations for any channel with a buyer, and assign action items.
- Support and Assistance: Get support and ask questions from the Knock team in the support channel.
